Customer Care Pro — Call Center Agent

Talent Haven HR; Charlotte (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Talent Haven HR is seeking a motivated Call Center Agent to assist customers by phone, provide accurate information, and deliver a positive service experience. You will listen actively, communicate clearly, and guide customers to solutions while maintaining a friendly, professional demeanor.

Training is provided, with ongoing support and opportunities to develop customer service skills in a collaborative team. Compensation is based on position and experience.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Ability to manage conversations effectively.
• Comfortable working in a goal-oriented environment.
• Reliable, adaptable, and eager to learn.
• Previous call center or customer service experience is a plus, but not required.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to questions about products, services, and promotions.
• Provide accurate information and helpful recommendations.
• Identify customer needs and assist with resolving concerns.
• Maintain a friendly and professional phone manner.
• Document customer interactions accurately.
• Work toward individual and team performance objectives.

Skills

Verbal communication

Active listening

Customer-focused

Problem-solving

Goal-oriented

Reliable

Eager to learn

Job description

Talent Haven HR is seeking a motivated Call Center Agent to assist customers by phone, provide accurate information, and deliver a positive service experience. You will listen actively, communicate clearly, and guide customers to solutions while maintaining a friendly, professional demeanor.

Training is provided, with ongoing support and opportunities to develop customer service skills in a collaborative team. Compensation is based on position and experience.