Customer Care & Order Support Specialist

Ap Nonweiler Co; Wisconsin; On-site; USD 32,000 - 42,000; Full time

Job summary

Ap Nonweiler Co is seeking a customer service specialist in Oshkosh, WI. Day shifts handle calls, emails, and orders, ensuring accurate entry in our ERP/CRM systems. The role emphasizes courteous, proactive communication and problem solving to meet customer needs.

Responsibilities include order processing, data entry, and collaboration with sales and logistics to support shipments and billing. Previous manufacturing CS experience is a plus, with growth opportunities in a collaborative

Qualifications

• High School diploma or equivalent required.
• Experience in customer service in a manufacturing setting a plus.
• Experience with ERP and CRM software is desirable.

Responsibilities

• Manage incoming calls, emails, and other communications to address customer needs.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Process quotes, orders, and returns in ERP/CRM accurately and timely.

Skills

Interpersonal skills

Active listening

Problem solving

MS Office

Relationship building

Time management

Independent worker

Team collaboration

Education

High School diploma or equivalent

Tools

ERP software

CRM software

Job description

Ap Nonweiler Co is seeking a customer service specialist in Oshkosh, WI. Day shifts handle calls, emails, and orders, ensuring accurate entry in our ERP/CRM systems. The role emphasizes courteous, proactive communication and problem solving to meet customer needs.

Responsibilities include order processing, data entry, and collaboration with sales and logistics to support shipments and billing. Previous manufacturing CS experience is a plus, with growth opportunities in a collaborative