Customer Success & Order Support Specialist

Walzcraft, Inc.; La Crosse (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Walzcraft, Inc. is seeking a Customer Support Specialist in La Crosse, Wisconsin, dedicated to providing exceptional service and support. This role involves managing customer inquiries, processing orders, and coordinating with teams for precise fulfillment.

The ideal candidate combines strong communication skills, attention to detail, and a commitment to the company’s core values. The job offers opportunities for improvement in customer satisfaction and internal workflows.

Qualifications

• Prior experience in customer support, service coordination, or order management—manufacturing or woodworking industry experience is a plus.
• Ability to manage multiple priorities while maintaining accuracy and responsiveness.

Responsibilities

• Serve as a primary point of contact for customer support inquiries via phone and email.
• Prepare and process customer quotes, orders, and product information with high accuracy.
• Address and resolve customer concerns while maintaining a positive approach.

Skills

Strong problem-solving skills

Excellent verbal and written communication skills

High attention to detail

Proficiency with Microsoft Office Suite

Collaboration mindset

Education

High school diploma

Tools

ERP systems

CRM systems

Job description

Walzcraft, Inc. is seeking a Customer Support Specialist in La Crosse, Wisconsin, dedicated to providing exceptional service and support. This role involves managing customer inquiries, processing orders, and coordinating with teams for precise fulfillment.

The ideal candidate combines strong communication skills, attention to detail, and a commitment to the company’s core values. The job offers opportunities for improvement in customer satisfaction and internal workflows.