Customer Success Specialist – ERP/CRM & Ship Ops

AP NONWEILER CO INC; Wisconsin; On-site; USD 22,000 - 30,000; Full time

Job summary

AP NONWEILER CO INC is seeking a dedicated CSR to handle calls, emails, and orders in a manufacturing setting. You will enter data into ERP/CRM systems, coordinate shipments, and resolve inquiries with accuracy and professionalism.

You will build rapport with customers and vendors, support billing questions, and collaborate across departments to ensure outstanding service and timely responses.

Qualifications

• Must have excellent interpersonal and communication skills with active listening.
• Strong problem solving and conflict resolution abilities.
• Proficient in MS Office (Outlook, Excel, Word).
• Ability to build relationships with customers, vendors, and coworkers.
• Excellent verbal and written communication; follow instructions reliably.
• Strong organization and time management; able to work independently or in a team.

Responsibilities

• Manage calls, emails, and other communications to address customer needs.
• Process quotes, orders, and returns in ERP/CRM accurately and promptly.
• Coordinate daily shipments and order status updates with customers.
• Assist with billing questions and payment processing on e-commerce platform.
• Collaborate with other departments to deliver excellent service.

Skills

Interpersonal skills

Communication skills

Active listening

Clear articulation

Problem solving

Conflict resolution

MS Office

Outlook

Excel

Word

Relationship building

Verbal communication

Written communication

Follow instructions

Time management

Organization

Teamwork

Self-motivation

Education

High School diploma

Tools

ERP

CRM

Job description

AP NONWEILER CO INC is seeking a dedicated CSR to handle calls, emails, and orders in a manufacturing setting. You will enter data into ERP/CRM systems, coordinate shipments, and resolve inquiries with accuracy and professionalism.

You will build rapport with customers and vendors, support billing questions, and collaborate across departments to ensure outstanding service and timely responses.