Customer Experience & Orders Specialist

Snap-on; Kenosha (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Snap-on Incorporated in Kenosha, Wisconsin, is seeking a customer service representative to interface with customers, provide product information, assist with order processing, and manage basic account procedures. The role requires calm, professional communication in a fast-paced environment and collaboration with suppliers to ensure timely deliveries.

Primary duties include handling orders via an entry system, answering product questions, tracking shipments, and supporting telemarketing

Qualifications

• Must possess excellent communication skills
• Professional and positive attitude in customer interactions
• Multi-task with accuracy in a busy call center environment
• Basic knowledge of Microsoft Office
• Call center customer service experience
• Product knowledge or aptitude for technical automotive tools
• Ability to interface cooperatively with customer service and related departments
• Associate degree, equivalent or two years related experience

Responsibilities

• Receive incoming phone calls, faxes and internet orders from customers and enter into order entry system.*
• Respond to customer requests for product information, availability, pricing, order status, track shipments, billing questions, returns (RGA), loaner tools, and promotions.*
• Maintain understanding of program product offerings and suppliers.*
• Present customers with new program offerings, websites and promotions.*
• Issue purchase orders to meet all customer orders as needed.*
• Interact with authorized suppliers for technical data or answers.*
• Support outgoing telemarketing campaigns as needed.*
• Drive cross-training to support all programs effectively.*
• Communicate clearly with customers while remaining sensitive to ongoing conversations in the call center.*

Skills

Communication

Professional attitude

Multi-tasking

Microsoft Office

Call center experience

Product knowledge

Education

Associate degree or 2 years related experience

Tools

Order entry system

Job description

Snap-on Incorporated in Kenosha, Wisconsin, is seeking a customer service representative to interface with customers, provide product information, assist with order processing, and manage basic account procedures. The role requires calm, professional communication in a fast-paced environment and collaboration with suppliers to ensure timely deliveries.

Primary duties include handling orders via an entry system, answering product questions, tracking shipments, and supporting telemarketing