In-Office Customer Support & Order Entry Specialist

Snap-on; Montgomery (AL); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Snap-on in Kenosha, WI is seeking a Customer Service Representative to assist customers with product information, order processing, and basic account procedures in a fast-paced office environment. The role involves handling calls, faxes, and web orders, coordinating with suppliers, and supporting various campaigns while maintaining professional communication and accurate data entry.

Training is provided; work hours are Monday through Friday, 7am–7pm with some flexibility during training and

Qualifications

• Associates degree or two years related experience.
• Excellent communication skills.
• Ability to maintain a professional and positive attitude with customers.
• Multi-task with accuracy in a busy call center.
• Proficient data entry and basic Microsoft Office skills.
• Call center customer service experience.
• Understanding of basic accounting procedures.
• Product knowledge or aptitude for technical automotive applications.

Responsibilities

• Receive incoming calls, faxes and internet orders and enter into an order entry system.
• Respond to requests for product information, availability, pricing, order status, shipments, billing questions, returns (RGA), loaner tools, and promotions.
• Maintain understanding of program offerings and suppliers.
• Present customers with new program offerings, websites and promotions.
• Issue purchase orders to meet all customer orders as needed.
• Interact with authorized suppliers for technical data or answers for customers.
• Support outgoing telemarketing campaigns as needed.
• Drive cross-training to support all programs.
• Communicate clearly with customers while remaining sensitive in the contact center.

Skills

Communication skills

Data entry

Microsoft Office

Call center experience

Multitasking

Professional attitude

Education

Associates degree

Tools

Order entry software

Job description

Snap-on in Kenosha, WI is seeking a Customer Service Representative to assist customers with product information, order processing, and basic account procedures in a fast-paced office environment. The role involves handling calls, faxes, and web orders, coordinating with suppliers, and supporting various campaigns while maintaining professional communication and accurate data entry.

Training is provided; work hours are Monday through Friday, 7am–7pm with some flexibility during training and