Customer Care & Order Support Specialist

Red Gold, Inc.; Elwood (IN); On-site; USD 32,000 - 44,000; Full time

Job summary

Red Gold, Inc. is seeking an organized Customer Account Administrator to support customer communications, order entry, and issue resolution. You will handle emails and calls, review orders for accuracy, and coordinate with sales and supply chain to fulfill requests.

The role emphasizes attention to detail, multi-tasking, timely responses, and a positive team‑oriented attitude in a fast-paced environment.

Qualifications

• High School Diploma is required.
• 1 year working with the public (pre customer service or food service) preferred.
• Familiar with Supply Chain, Logistics and/or Distribution.

Responsibilities

• Communicates with customers via email and/or telephone in a timely and efficient manner.
• Manage large number of email correspondence.
• Build strong customer relationships through interactive communications.
• Identifies and corrects deficiencies with customer orders.
• Analyzes daily/weekly/monthly queries and reports related to customer accounts.
• Cross departmental communications.
• Enters standard business orders by receiving order via email/telephone.
• Handles special customer-specific documentation needs.
• Reviews orders for errors.
• Analyze issues with orders using Order User Hold Report.
• Resolves issues by communicating with other departments regarding customer needs.
• Revise orders when needed.
• Releases resolved orders.
• Follow and create Return Material Authorization(s) guidelines.
• Handle complaints, provide appropriate solutions and alternatives within expected timeline.
• Plant and Distribution Center Daily Product shortage report.
• Resolving product and service issues.
• Recommend potential replacement product for customer orders.
• Delivery and freight rate coordination with supply chain.
• Communication(s) with Sales team on revised orders.
• Creates/maintains reports and spreadsheets as requested.
• Involvement with Peak Performance team(s) as requested.
• Trains new hires as requested.

Skills

MS Office

Customer service

Detail oriented

Time management

Communication

Team player

Multitasking

Education

High School Diploma

1 year working with public

Familiar with Supply Chain/Logistics/Distribution

Tools

Microsoft Windows

MS Excel

Outlook

Job description

Red Gold, Inc. is seeking an organized Customer Account Administrator to support customer communications, order entry, and issue resolution. You will handle emails and calls, review orders for accuracy, and coordinate with sales and supply chain to fulfill requests.

The role emphasizes attention to detail, multi-tasking, timely responses, and a positive team‑oriented attitude in a fast-paced environment.