Customer Care & Order Coordinator

KGP Telecommunications, LLC; Lackmans (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Supplement

Flexible Spending Accounts

401(k) with Company match

Generous vacation, holiday, and sick/s

Pet insurance for our non-human family

Job summary

KGPCo is seeking a Customer Service/Order Coordinator to serve as a point of contact for assigned customers, maintaining positive relationships and handling order inquiries. This role supports order processing, status updates, and expediting as needed.

You will document activities in CRM, assist with order status, expediting, and backorders, and collaborate with Supply Chain teams in a fast-paced environment.

Qualifications

• Associate degree (AA) or equivalent required.
• Experience in office/customer service recommended.
• Proficiency with Microsoft Office (Word, Excel, Outlook)

Responsibilities

• Builds and maintains positive relationships and provides excellent customer service.
• Manages manual order entry inquiries, order status including expediting, delivery schedules, and replacement needs; order holds and backorder reports.
• Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction.
• Participate in customer calls to provide updates on orders and/or answer questions.
• Performs other duties as requested by Supply Chain Supervisor or Manager.

Skills

Customer service

CRM software

Microsoft Office

Verbal communication

Organizational skills

Education

Associate degree or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

CRM system

Job description

KGPCo is seeking a Customer Service/Order Coordinator to serve as a point of contact for assigned customers, maintaining positive relationships and handling order inquiries. This role supports order processing, status updates, and expediting as needed.

You will document activities in CRM, assist with order status, expediting, and backorders, and collaborate with Supply Chain teams in a fast-paced environment.