Customer-Focused Sales Support Specialist

Red E, LLC; Fargo (ND); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401K Retirement Plan with CompanyMatch

Health, Dental, & Vision InsurancePlan

Life and Disability Insurance Plan

Job summary

Red E, LLC in Fargo, North Dakota is seeking a Sales Administrative Assistant to support customer orders, sales activities, and service scheduling while delivering exceptional service. This role interacts with customers, the sales team, service personnel, purchasing, and warehouse staff to ensure accurate, timely order processing.

You will manage quotes, invoices, packing slips, lead entry in CRM, and payments handling while maintaining confidentiality and organization.

Qualifications

• High school diploma or equivalent required.
• One or more years of customer service, administrative support, sales support, or related experience preferred.
• Effective verbal and written communication skills.
• Strong organizational, time management, and customer service skills.
• Ability to maintain confidentiality and professionalism when handling sensitive information.
• Proficiency with Microsoft Office 365 applications including Outlook, Word, and Excel.
• Experience using CRM software such as HubSpot, Salesforce, or similar systems preferred.
• Strong attention to detail, reliability, and work ethic.
• Self-motivated with the ability to work independently with minimal supervision.
• Ability to take initiative and adapt in a dynamic environment.
• Farming background, agricultural experience, or familiarity with agricultural equipment is a plus.

Responsibilities

• Manage and process customer orders received by phone, email, and walk-in inquiries.
• Prepare and process customer quotes, invoices, packing slips, and related documentation.
• Follow up with customers regarding order status, inquiries, and service scheduling needs.
• Enter and manage sales leads within the CRM system and route qualified prospects to the sales team.
• Assist with scheduling service rebuilds and coordinating communication between customers and the service team.
• Process customer returns and warranty-related transactions.
• Accept and process customer payments in person and over the phone.
• Communicate inventory concerns and product shortages to purchasing personnel.
• Coordinate order status updates and backorder communication with warehouse team members.
• Provide administrative support to other departments as needed.
• Ensure work is completed safely, efficiently, and to a high-quality standard.
• Maintain accurate and organized work practices.
• Maintain a clean, safe, and professional work environment.

Skills

Customer service

Organizational skills

Time management

Attention to detail

Reliability

Self-motivated

Multitasking

Initiative

Adaptability

Farming knowledge (plus)

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Outlook

Word

Excel

CRM: HubSpot/Salesforce

Job description

Red E, LLC in Fargo, North Dakota is seeking a Sales Administrative Assistant to support customer orders, sales activities, and service scheduling while delivering exceptional service. This role interacts with customers, the sales team, service personnel, purchasing, and warehouse staff to ensure accurate, timely order processing.

You will manage quotes, invoices, packing slips, lead entry in CRM, and payments handling while maintaining confidentiality and organization.