Customer Care & Order Management Specialist

LCI; Quantico (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Basic Life Insurance

401(k) with match

Health Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Paid Time Off (PTO)

On-site Wellness Program

Employee Assistance Program

Job summary

LCI is seeking a Customer Care Coordinator to support sales and customer service operations in Virginia. You will handle orders, quotes, and communications with customers and vendors to ensure timely fulfillment.

The role requires accuracy in data entry (Axapta) and collaboration with management to drive customer satisfaction and efficient order processing. Monday–Friday schedule may vary slightly with store needs.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge. Accuracy with computerized checkout systems.

Responsibilities

• Handle all customer related matters and provide backup to Customer Service Representatives.
• Maintain a positive demeanor when assisting customers.
• Navigate Axapta to create and release sales orders.
• Communicate with customers and vendors via phone or email.
• Quote on contracts and follow up on quotes.
• Call customers for additional information as needed.
• Reconcile sales orders with on-hand or on-order materials to maximize sales.
• Coordinate pick up/delivery of orders.
• Maintain a list of customers with emails and phone numbers for outreach.
• Assist at checkout to reduce customer wait times.
• Follow up with customers via surveys on service and delivery.
• Create reports tracking sales orders and impact on budgeted sales.
• Create/modify/send Excel spreadsheets as required by management.
• Ensure customers are aware of BUYBSC site and assist with setup.
• Ensure customers understand and use the DOD Emall program in select stores.
• Publish and display daily price changes as instructed.
• Engage marketing tools to seek additional sales.
• Merchandise and replenish shelves as needed.
• Interact with vendor reps during sales calls and learn product uses.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Education

High school diploma

Tools

Axapta (Microsoft Dynamics AX)

Excel

Job description

LCI is seeking a Customer Care Coordinator to support sales and customer service operations in Virginia. You will handle orders, quotes, and communications with customers and vendors to ensure timely fulfillment.

The role requires accuracy in data entry (Axapta) and collaboration with management to drive customer satisfaction and efficient order processing. Monday–Friday schedule may vary slightly with store needs.