Mission-Driven Customer Service Specialist

LCI; Durham (NC); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Life Insurance

401k match

Health insurance

Dental insurance

Vision insurance

Paid holidays

PTO

Wellness program

EAP

Résumé du poste

LCI in Durham, NC seeks a customer service professional to perform daily customer service functions and support department goals. The role operates Monday through Friday, 7:30 AM to 4 PM, with responsibilities including processing orders, handling inquiries, and maintaining records.

The ideal candidate will have at least a high school diploma with customer service training or equivalent experience, two years in customer service, strong communication skills, and proficiency in Microsoft Office,

Qualifications

• High School diploma with customer service training or 1 year of equivalent experience.
• Two years of experience in customer service, customer support, or related field.
• Able to multitask and use multiple computer programs simultaneously.
• Excellent interpersonal skills in dealing with customers, vendors, and staff, both verbally and in writing.
• Proficiency with Microsoft Office, especially Excel.
• Customer-focused with strong listening, problem-solving, and reading comprehension skills.
• Strong time management and prioritization skills.
• Assistive technology (JAWS or ZoomText) proficiency if applicable.

Responsabilités

• Provide excellent customer service to customers and partners.
• Assist department in meeting customer service goals and SLAs.
• Process incoming orders for the department.
• Track and issue credits for customer returns.
• Answer and manage emails and calls professionally.
• Maintain accurate records of customer interactions and service.
• Utilize reference materials to resolve inquiries.
• Assist the team with projects.
• Maintain confidentiality and privacy of customer and agency information.
• All other duties as assigned by Manager or Supervisor.

Connaissances

Customer service

Multitasking

Excel

Communication

Time management

Formation

High School diploma

Customer service training

Outils

JAWS

ZoomText

Microsoft Office

Description du poste

LCI in Durham, NC seeks a customer service professional to perform daily customer service functions and support department goals. The role operates Monday through Friday, 7:30 AM to 4 PM, with responsibilities including processing orders, handling inquiries, and maintaining records.

The ideal candidate will have at least a high school diploma with customer service training or equivalent experience, two years in customer service, strong communication skills, and proficiency in Microsoft Office,