Customer Care & Order Management Specialist

ABB Inc; New Berlin (WI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Medical, dental, vision benefits

401(k) plan

Paid holidays

Paid vacation

Job summary

ABB Inc. in New Berlin, Wisconsin, is seeking a Customer Care Coordinator to ensure smooth order management and strong customer satisfaction. This role supports the order lifecycle, coordinates with internal teams, and assists with EDI processes in a fast-paced environment.

The role emphasizes open order monitoring, maker-checker validation, ASN management, and proactive dispute resolution, with a hybrid work model in Wisconsin. Prior experience with SAP/EDI is preferred.

Qualifications

• 1+ years in customer service or order management in manufacturing.
• Familiarity with ERP systems (SAP preferred) and EDI platforms.
• Strong analytical and problem solving skills.
• Excellent communication and organizational abilities.
• Proficiency in Microsoft Excel and reporting tools.
• Candidates must be legally eligible to work in the United States.

Responsibilities

• Open Order Reports: monitor and analyze to ensure timely fulfillment.
• Maker-Checker: validate accuracy in order processing.
• Dispute Resolution: investigate disputes related to orders, shipments, and invoicing.
• ASN management: verify and communicate shipment details.
• DCT assignment: track delivery confirmation codes.
• Unconfirmed lines: identify and follow up for accuracy.
• EDI error sorting: coordinate with IT and partners to fix data issues.
• Case sorting: route cases to appropriate resolver.
• Sample orders: process internal sample orders in SAP promptly.
• Finance backlog: maintain monthly backlog and ensure shippable orders.

Skills

Customer service

ERP SAP

EDI platforms

Analytical thinking

Excel

Job description

ABB Inc. in New Berlin, Wisconsin, is seeking a Customer Care Coordinator to ensure smooth order management and strong customer satisfaction. This role supports the order lifecycle, coordinates with internal teams, and assists with EDI processes in a fast-paced environment.

The role emphasizes open order monitoring, maker-checker validation, ASN management, and proactive dispute resolution, with a hybrid work model in Wisconsin. Prior experience with SAP/EDI is preferred.