Hybrid Customer Care Coordinator | Order & EDI Specialist

ABB Inc; New Berlin (WI); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Life & Disability

401k Savings Plan

Paid Holidays

Job summary

ABB in New Berlin, WI is seeking a detail-oriented Customer Care Coordinator to ensure seamless order management and high customer satisfaction within a hybrid work model. You will monitor order life cycles, manage disputes, and coordinate with internal teams to resolve issues from order entry to shipment.

The role supports the Motion Drive Products Division and involves ASN verification, DCT tracking, and handling unconfirmed lines while leveraging SAP, EDI platforms, and Excel-based reporting.

Qualifications

• 1+ years of experience in customer service, order management or logistics in the manufacturing industry.
• Familiarity with ERP systems (SAP Preferred) and EDI platforms.
• Strong analytical and problem solving skills.
• Excellent communication and organizational abilities.
• Proficiency in Microsoft Excel and other reporting tools.

Responsibilities

• Open Order Reports – Monitor and analyze open order reports to ensure timely fulfillment and identify potential delays or discrepancies.
• Maker-Checker Process – Perform maker-checker validation to ensure accuracy and compliance in order processing and documentation.
• Dispute Resolution – Investigate and resolve customer disputes related to orders, shipments, pricing, and invoicing in collaboration with relevant departments.
• Advanced Shipment Notifications (ASN) – Manage and verify ASNs to ensure customers receive accurate and timely shipment information.
• DCT Assignment – Assign and track DCT (Delivery Confirmation Tracking) codes to ensure proper documentation and traceability of shipments.
• Unconfirmed Lines – Identify and follow up on unconfirmed order lines to ensure completeness and accuracy of customer orders.
• EDI Error Sorting – Assist in sorting and resolving EDI errors, both internal and external, by coordinating with IT and trading partners to maintain data integrity.
• Case Sorting – Identify cases coming in from customer base and sort to appropriate role for resolution.
• Sample Order Processing – Manage all internal orders for samples within SAP following procedure to ensure timely turn around.
• Finance Back Log – Maintain the monthly back log report for finance team ensuring accuracy and release of orders that can ship.

Skills

Analytical thinking

Communication

Organizational skills

Excel proficiency

Tools

SAP

EDI platforms

Microsoft Excel

Job description

ABB in New Berlin, WI is seeking a detail-oriented Customer Care Coordinator to ensure seamless order management and high customer satisfaction within a hybrid work model. You will monitor order life cycles, manage disputes, and coordinate with internal teams to resolve issues from order entry to shipment.

The role supports the Motion Drive Products Division and involves ASN verification, DCT tracking, and handling unconfirmed lines while leveraging SAP, EDI platforms, and Excel-based reporting.