Customer Care Specialist — Order & Support

WEG; Town of Wausau (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

WEG, a global electric-electronic equipment company, is seeking a customer service-focused professional in Wisconsin. The role emphasizes courteous service, accurate order processing, and proactive communication to support order fulfillment across multiple internal teams.

The ideal candidate will manage inquiries, maintain data accuracy, and collaborate with Credit, Planning, Shipping, Engineering, and Sales to ensure timely updates and customer satisfaction.

Qualifications

• Respond to routine customer inquiries via phone and email per established policies.
• Process orders, quotes, and transactions accurately and efficiently.
• Maintain accurate customer records in company systems.

Responsibilities

• Deliver professional and courteous customer service.
• Respond to inquiries through phone, email, and other channels.
• Process customer orders and related transactions to meet service standards.
• Build positive relationships with customers through timely communication.
• Escalate complex inquiries to internal resources when needed.
• Collaborate with Credit, Planning, Shipping, Engineering, and Sales to fulfill orders.

Skills

Customer service

Order processing

Cross-functional collaboration

Data integrity

Education

Tools

CRM systems

ERP systems

eCommerce tools

Job description

WEG, a global electric-electronic equipment company, is seeking a customer service-focused professional in Wisconsin. The role emphasizes courteous service, accurate order processing, and proactive communication to support order fulfillment across multiple internal teams.

The ideal candidate will manage inquiries, maintain data accuracy, and collaborate with Credit, Planning, Shipping, Engineering, and Sales to ensure timely updates and customer satisfaction.