Customer Care & Order Fulfillment Specialist

Motion; Centennial (CO); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion Industries in Centennial, CO is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

The role involves processing orders by phone, fax, or email, negotiating price within parameters to influence gross profit, and ensuring inventory levels meet customer demand. It requires a high school diploma and 0–3 years of related experience.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience required.
• Equivalent combination of education and experience acceptable.
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Centennial, CO is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

The role involves processing orders by phone, fax, or email, negotiating price within parameters to influence gross profit, and ensuring inventory levels meet customer demand. It requires a high school diploma and 0–3 years of related experience.