Customer Care Manager II - Elevate Homeowner Experience

Pulte Home Company, LLC; Greenwood Village (CO); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

401(k) Plan

Medical, dental, and vision insurance

Disability & life insurance

Paid holidays

Parental leave

Job summary

PulteGroup, Inc. is seeking a Customer Care Manager II to lead homeowner assessments, root-cause analysis, and service coordination with vendors. You will manage trades to completion and ensure customer satisfaction, building quality confirmation before delivery.

The role requires strong customer service, communication, and basic construction knowledge, with an emphasis on follow-up and problem resolution in a fast-paced homebuilding environment.

Qualifications

• Minimum High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred.

Responsibilities

• Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed.
• Lead root-cause analysis.
• Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
• Manage trades to completion of service requests to customers’ satisfaction.
• Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
• Establish and maintain positive customer relationships.
• Responsible for the build quality confirmation of the home before delivery to the customer.

Skills

Customer service

Communication

Analytical thinking

Construction knowledge

Conflict resolution

Cost management

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Warranty software

Job description

PulteGroup, Inc. is seeking a Customer Care Manager II to lead homeowner assessments, root-cause analysis, and service coordination with vendors. You will manage trades to completion and ensure customer satisfaction, building quality confirmation before delivery.

The role requires strong customer service, communication, and basic construction knowledge, with an emphasis on follow-up and problem resolution in a fast-paced homebuilding environment.