Customer Care Manager II – Homebuilder Service Lead

Pulte Home Company, LLC; West Palm Beach (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare Coverage

Paid Time Off

Retirement Plan

Job summary

PulteGroup, Inc. is seeking a professional in the Palm Beach area to support homeowner service and warranty activities.

The role emphasizes conducting assessments, coordinating trades, and ensuring quality before home delivery, with a strong focus on customer satisfaction and effective communication. Ideal candidates will have 2–4 years of relevant experience, basic construction knowledge, and the ability to manage multiple service requests while maintaining positive professional relationships

Qualifications

• Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types.
• Basic construction skills and knowledge.
• Excellent communication and listening skills.
• Analytical ability necessary to perform root cause analysis.
• Ability to manage warranty/customer service processes.
• Basic computer literacy.
• Skilled in conflict resolution to address customer concerns effectively.
• Knowledge of cost management principles and practices.

Responsibilities

• Conduct in-person homeowner assessments on an as-needed basis and determine if a corrective work order is needed.
• Lead root-cause analysis.
• Schedule, organize, and execute service work through vendors in coordination with the Customer Care Coordinator.
• Manage trades to completion of service requests to customers’ satisfaction.
• Perform minor service-related tasks (e.g., adjustments, repairs).
• Establish and maintain positive customer relationships.
• Responsible for build quality confirmation before delivery to the customer.
• Address vendor performance issues and back charges.

Skills

Customer service

Construction knowledge

Communication skills

Root-cause analysis

Warranty management

Computer literacy

Conflict resolution

Cost management

Education

University degree or equivalent

Job description

PulteGroup, Inc. is seeking a professional in the Palm Beach area to support homeowner service and warranty activities.

The role emphasizes conducting assessments, coordinating trades, and ensuring quality before home delivery, with a strong focus on customer satisfaction and effective communication. Ideal candidates will have 2–4 years of relevant experience, basic construction knowledge, and the ability to manage multiple service requests while maintaining positive professional relationships