Customer Care & Office Administrator

Vaco by Highspring; Portsmouth (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Vaco by Highspring is seeking a Front Office Representative to handle daily administrative tasks and serve as the first point of contact for customers. You will manage calls, process orders, and assist with invoices while keeping records organized and up to date.

The role involves greeting visitors, supporting account-related inquiries, and providing general office assistance to ensure smooth operations during peak periods.

Qualifications

• Serve as primary contact for customers and manage inquiries.
• Enter and process customer orders in the company system.
• Assist with invoices, payments, and basic account questions.
• Maintain and update customer records.

Responsibilities

• Answer incoming calls and help customers with orders and questions.
• Enter and process customer orders accurately in the system.
• Assist with invoices, payments, and account questions.
• Greet visitors and maintain organized files.
• Provide support during high-volume periods.

Skills

Front desk

Customer service

Phone support

Data entry

Invoices and payments

Recordkeeping

Tools

CRM system

MS Office

Job description

Vaco by Highspring is seeking a Front Office Representative to handle daily administrative tasks and serve as the first point of contact for customers. You will manage calls, process orders, and assist with invoices while keeping records organized and up to date.

The role involves greeting visitors, supporting account-related inquiries, and providing general office assistance to ensure smooth operations during peak periods.