Client Services & Front Desk Specialist

Vaco; Stoughton (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Vaco by Highspring seeks a Front Office Representative to provide administrative and customer service support in a busy office. You will be the primary contact for customers and help ensure daily communications, orders, and office operations run smoothly.

Key tasks include handling calls, processing orders, managing invoices/payments, updating customer records, and general admin duties. This role requires professionalism and teamwork in a dynamic environment.

Responsibilities

• Answer incoming calls and assist customers with orders, deliveries, pricing, and general questions.
• Enter and process customer orders accurately in the company system.
• Assist with account questions, invoices, statements, and payment information.
• Maintain and update customer account information and records.
• Perform general administrative duties, including data entry, filing, scanning, and recordkeeping.
• Greet customers, vendors, and employees visiting the office.
• Address customer concerns professionally and escalated issues when appropriate.
• Maintain an organized front office and accurate documentation.
• Provide additional administrative and customer service support during high-volume periods.
• Assist with other general office duties as needed.

Job description

Vaco by Highspring seeks a Front Office Representative to provide administrative and customer service support in a busy office. You will be the primary contact for customers and help ensure daily communications, orders, and office operations run smoothly.

Key tasks include handling calls, processing orders, managing invoices/payments, updating customer records, and general admin duties. This role requires professionalism and teamwork in a dynamic environment.