Customer Care Manager II — Elevate Homebuyer Experience

PulteGroup Inc.; Greenville (SC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

PulteGroup Inc. is seeking a Customer Care Manager II in Greenville, SC. You will lead in-person homeowner assessments, coordinate service work with vendors, and maintain strong customer relationships to ensure build quality before delivery.

The role requires 2–4 years of relevant experience with a university degree or equivalent. You will manage trades, perform minor tasks, and address vendor performance while supporting customer satisfaction metrics.

Qualifications

• Requires practical knowledge of area typically obtained through education and experience.
• University degree or equivalent experience with 2–4 years of prior relevant experience.

Responsibilities

• Conduct in-person homeowner assessments to determine if a corrective work order is needed.
• Lead root-cause analysis and coordinate service work with vendors and the Customer Care Coordinator.
• Manage trades to completion of service requests to customers’ satisfaction.
• Perform minor service-related tasks (adjustments, repairs) as requested.
• Establish and maintain positive customer relationships and ensure build quality confirmation before delivery.
• Determine trade accountability for back charges and field purchase orders; authorize payments within limits.
• Follow applicable legal protocol and process necessary workflow; address vendor performance issues.
• Support customer satisfaction metrics through feedback and survey responses; drive repeat and referral business.

Skills

Customer service

Communication

Root-cause analysis

Conflict resolution

Computer literacy

Cost management

Education

University degree or equivalent experience

Job description

PulteGroup Inc. is seeking a Customer Care Manager II in Greenville, SC. You will lead in-person homeowner assessments, coordinate service work with vendors, and maintain strong customer relationships to ensure build quality before delivery.

The role requires 2–4 years of relevant experience with a university degree or equivalent. You will manage trades, perform minor tasks, and address vendor performance while supporting customer satisfaction metrics.