Customer Care Manager — Growth, Training & Community Impact

Janet Coates - State Farm Agent; Grosse Pointe Woods (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Job summary

Janet Coates State Farm in Grosse Pointe Woods, MI is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a consistently positive customer experience. You will focus on clear communication, strong organization, and coordinated interactions with policyholders.

Lead a small team, handle inquiries, assist with account updates and billing questions, and help the community stay protected while delivering care with integrity and empathy.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with ability to manage multiple priorities.
• Prior experience in customer service, office management, or admin support.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Multitasking

Customer service experience

Office management

Administrative support

Licensing eligibility

Job description

Janet Coates State Farm in Grosse Pointe Woods, MI is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a consistently positive customer experience. You will focus on clear communication, strong organization, and coordinated interactions with policyholders.

Lead a small team, handle inquiries, assist with account updates and billing questions, and help the community stay protected while delivering care with integrity and empathy.