Customer Care Manager - State Farm Agent Team Member

Eric Means - State Farm Agent; Shakopee (MN); On-site; USD 42,000 - 62,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Job summary

Eric Means - State Farm Agent in Minnesota is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions within a community-focused agency.

The position offers bonuses based on performance, competitive salary, 401(k) options, and employee discounts. Part-time consideration is available for the right candidate, with a focus on reliable,

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and day-to-day service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service

Licensing

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts

You May Be a Great Fit as a Customer Care Manager at if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 1667 , 55379

At , we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.Must be able to obtain applicable state insurance licenses.

WILL CONSIDER PART TIME FOR THE RIGHT PERSON