Customer Care Manager: Community-Focused Service Leader

State Farm Agent; Douglas (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Signing bonus

Job summary

A leading insurance provider in Michigan is seeking a dedicated Customer Care Manager to oversee daily service operations. The ideal candidate should excel in communication and organization while having a strong attention to detail. Responsibilities include managing customer inquiries, coordinating team communication, and supporting community engagement. With a focus on providing excellent service, this position offers a competitive salary of $40,000 - $50,000 per year in a supportive environment.

Qualifications

• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Job description

A leading insurance provider in Michigan is seeking a dedicated Customer Care Manager to oversee daily service operations. The ideal candidate should excel in communication and organization while having a strong attention to detail. Responsibilities include managing customer inquiries, coordinating team communication, and supporting community engagement. With a focus on providing excellent service, this position offers a competitive salary of $40,000 - $50,000 per year in a supportive environment.