Client Experience Manager — Growth & Training Focus

Jerry Lucente - State Farm Agent; Homer Glen (IL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Job summary

Jerry Lucente - State Farm Agent in Homer Glen, IL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers.

You will coordinate team communication, manage inquiries, assist with policy reviews and billing, and support community outreach while maintaining high service standards and a compassionate, responsive approach. This role emphasizes clear communication and proactive problem solving to protect what matters most for clients.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Customer service

Team coordination

Job description

Jerry Lucente - State Farm Agent in Homer Glen, IL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers.

You will coordinate team communication, manage inquiries, assist with policy reviews and billing, and support community outreach while maintaining high service standards and a compassionate, responsive approach. This role emphasizes clear communication and proactive problem solving to protect what matters most for clients.