Customer Care Manager — Community-Focused Support Leader

Insurethehaven; Douglas (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Signing bonus

Job summary

A local insurance agency in Douglas, MI is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. This role requires excellent communication, strong attention to detail, and the ability to manage multiple priorities. Ideal candidates will have prior experience in customer service and must be able to obtain applicable state insurance licenses. Join a team that makes a difference in the community and offers a range of benefits including 401(k) matching and paid time off.

Qualifications

• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Strong attention to detail

Relationship-building

Ability to manage multiple priorities

Job description

A local insurance agency in Douglas, MI is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. This role requires excellent communication, strong attention to detail, and the ability to manage multiple priorities. Ideal candidates will have prior experience in customer service and must be able to obtain applicable state insurance licenses. Join a team that makes a difference in the community and offers a range of benefits including 401(k) matching and paid time off.