Community-Focused Customer Care Manager

Katie Pikkarainen - State Farm Agent; Fowlerville (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k) matching

Bonus based on performance

Job summary

Katie Pikkarainen State Farm Agency in Fowlerville, MI is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities include managing inquiries, coordinating team, policy reviews, renewing forms, social media, and community engagement; excellent communication and meticulous organization are essential.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses for Property and Casualty and Life and Health Insurance

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Manage Social Media.
• Process customer policy renewal forms.
• Appointment setting.
• Customer Outreach.

Skills

Communication

Organization

Multitasking

Customer service

Office management

Administrative support

Job description

Katie Pikkarainen State Farm Agency in Fowlerville, MI is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities include managing inquiries, coordinating team, policy reviews, renewing forms, social media, and community engagement; excellent communication and meticulous organization are essential.