Customer Care & Loss Prevention Associate I

The TJX Companies, Inc.; New York (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) matching contributions

Medical/dental/vision

Job summary

HomeGoods, part of The TJX Companies, Inc., is seeking team members to support a positive customer shopping experience and partner with store teams and Loss Prevention. You will engage customers, deter theft, observe checkout procedures, and work with Management to meet goals.

The role emphasizes honesty, safety, and adherence to policies, with a flexible schedule to meet business needs. 0–2 years of retail or security experience is welcomed.

Qualifications

• Excellent communication skills and good judgment.
• Flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned

Skills

Excellent communication skills

Good judgment

Flexible schedule

Retail or security experience

Job description

HomeGoods, part of The TJX Companies, Inc., is seeking team members to support a positive customer shopping experience and partner with store teams and Loss Prevention. You will engage customers, deter theft, observe checkout procedures, and work with Management to meet goals.

The role emphasizes honesty, safety, and adherence to policies, with a flexible schedule to meet business needs. 0–2 years of retail or security experience is welcomed.