Guest Experience & Loss Prevention Associate

TJX; Southington (CT); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Paid holidays

Job summary

HomeGoods, part of the TJX Companies, is seeking candidates in Southington, CT to support a positive customer shopping experience and partner with store teams and Loss Prevention. The role emphasizes courteous service, shrink reduction, and safe operations within a dynamic retail environment.

Ideal candidates have 0–2 years in retail or security, strong communication, adaptability, and a collaborative mindset to help achieve store goals.

Qualifications

• Excellent communication skills and good judgment.
• Able to adapt to changes in direction or unexpected situations.
• Collaborative team player who works well with peers and supervisors.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Deters theft through customer engagement and professional presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Skills

Communication skills

Judgment

Team collaboration

Flexibility

Retail experience

Job description

HomeGoods, part of the TJX Companies, is seeking candidates in Southington, CT to support a positive customer shopping experience and partner with store teams and Loss Prevention. The role emphasizes courteous service, shrink reduction, and safe operations within a dynamic retail environment.

Ideal candidates have 0–2 years in retail or security, strong communication, adaptability, and a collaborative mindset to help achieve store goals.