Order Management & Customer Care Specialist

Arkema; Cary (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Arkema in Cary, NC (also Radnor, PA) seeks a Customer Service Representative to manage sales orders, support customer satisfaction, and coordinate with plants, Logistics, Credit, and Regulatory teams. In a three-person team, you will handle about 2,000 orders annually, monitor delivery, resolve issues, and participate in ISO training and process improvements.

The role emphasizes proactive problem solving, accurate data maintenance, and collaboration across Business Units to support Arkema's

Qualifications

• Bachelor’s degree in Business, Engineering or Supply Chain or equivalent relevant customer service experience.
• One to three years of experience with Bachelor's degree, or four or more years of relevant customer service experience without Bachelor's degree.
• Proficient in Microsoft applications: Word, Excel and Power Point.
• Strong problem solving and communication skills.
• Customer Order processing in an enterprise system, SAP is strongly preferred.

Responsibilities

• 70% Order Management: manage orders for a defined group of customers across markets; ~2,000 orders per year; acknowledge within 24 hours; handle quote-to-cash processes; monitor delivery and manage backorders; review inventory and assist with transportation decisions.
• 15% Resolving Issues: handle crises and complaints; log in complaint system; investigate and resolve residuals; process credits within limits.
• 5% Training: participate in required training and ISO-related courses; maintain training records.
• 10% Additional Activities: support ISO procedures, participate in S&OP meetings, and assist in various supply chain tasks.

Skills

Problem solving

Communication

Customer service

Education

Bachelor’s degree in Business/Engineering/Supply Chain or equivalent

Tools

SAP

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Arkema in Cary, NC (also Radnor, PA) seeks a Customer Service Representative to manage sales orders, support customer satisfaction, and coordinate with plants, Logistics, Credit, and Regulatory teams. In a three-person team, you will handle about 2,000 orders annually, monitor delivery, resolve issues, and participate in ISO training and process improvements.

The role emphasizes proactive problem solving, accurate data maintenance, and collaboration across Business Units to support Arkema's