Sales Support & Quotations Specialist

SPATCO; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

SPATCO in Charlotte, NC is seeking a Sales Support Specialist to streamline quotes, orders, and customer communications. You will partner with the outside sales team, suppliers, and internal departments to gather information, prepare quotations, and convert quotes into orders.

Ideal candidates have a Bachelor’s degree or equivalent experience, strong written and verbal communication, and proficiency with SAP and Microsoft Office.

Qualifications

• Bachelor’s degree or equivalent relevant experience required.
• Previous experience in sales support, customer service, sales operations, or order management is preferred.
• Proficient in Microsoft Office; SAP or ERP experience preferred.
• Strong written and verbal communication skills.
• Strong attention to detail and accuracy.
• Excellent organization, time management, and prioritization skills.

Responsibilities

• Partner with Outside Sales, customers, suppliers, and internal departments to gather information, resolve issues, and support customer requests.
• Research customer, project, product, and pricing information and obtain required supplier pricing to prepare accurate and complete quotations.
• Prepare and process customer quotations in accordance with company pricing, margin, and approval requirements.
• Convert approved quotations into sales orders and ensure accurate and complete order entry.
• Coordinate order details, product availability, lead times, scheduling, and purchasing requirements with the appropriate departments.
• Monitor open orders and supplier commitments, proactively following up on delays or issues that may affect customer delivery expectations.
• Process order revisions, changes, cancellations and communicate impacts to affected parties.
• Provide inbound and outbound account support, including responding to inquiries and following up on open items.
• Maintain accurate quote, order, customer, pricing, and supporting documentation.
• Identify missing or conflicting information and obtain clarification before processing quotes or orders.
• Follow established company processes, approval requirements, and system procedures.
• Use SAP and Microsoft Office applications to research information, prepare documentation, process transactions, and communicate with stakeholders.
• Identify opportunities to improve sales support processes, quote accuracy, order processing, and communication.
• Perform other duties as assigned.

Skills

Strong written and verbal comms

Attention to detail

Organization & time management

Prioritization under pressure

Problem solving & research

Teamwork & collaboration

Customer service mindset

Education

Bachelor’s degree or equivalent relevant experience

Tools

SAP

Microsoft Office

ERP systems

Job description

SPATCO in Charlotte, NC is seeking a Sales Support Specialist to streamline quotes, orders, and customer communications. You will partner with the outside sales team, suppliers, and internal departments to gather information, prepare quotations, and convert quotes into orders.

Ideal candidates have a Bachelor’s degree or equivalent experience, strong written and verbal communication, and proficiency with SAP and Microsoft Office.