Client Services & Order Delivery Specialist

Bertelsmann-Jobs; South Jordan (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Holidays

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Arvato in Utah is seeking a Client Services Representative to manage customer accounts and ensure SLAs are met. You’ll handle order management, inventory updates, and provide technical advice to the Account Manager, coordinating with operations to meet program requirements.

The role requires strong Excel and MS Office skills, at least two years in customer service, and the ability to thrive in a fast-paced environment while supporting international and domestic clients.

Qualifications

• Two+ years of customer service experience.
• Proficient in Microsoft Office; advanced Excel skills required.

Responsibilities

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates and inbound planning.
• Communicate with customers on order status and delivery dates.
• Prepare status reports for client, management and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist Account Manager with data and problem solving.
• Support process improvements in the department.
• Participate in business reviews with the customer.
• Collaborate with operations to meet program requirements.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Office

Job description

Arvato in Utah is seeking a Client Services Representative to manage customer accounts and ensure SLAs are met. You’ll handle order management, inventory updates, and provide technical advice to the Account Manager, coordinating with operations to meet program requirements.

The role requires strong Excel and MS Office skills, at least two years in customer service, and the ability to thrive in a fast-paced environment while supporting international and domestic clients.