Service Delivery & Order Management Specialist

Arvato; West Jordan (UT); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Pay

401(k) matching

Paid Time Off

Flexible Spending Accounts

Tuition reimbursement

Job summary

Arvato is seeking a Client Services Delivery Representative in Utah to manage customer accounts and ensure SLAs are met. You will prepare status reports, handle order management, and provide support to the Account Manager with data and problem-solving across domestic and international client bases.

The role requires at least two years of customer service experience, strong Excel skills, and the ability to thrive in a fast-paced environment. On-site in Utah with competitive benefits offered.

Qualifications

• Minimum 2 years of customer service experience.
• Proficient with Microsoft Office; advanced Excel skills.
• High School Diploma or equivalent.
• Ability to work in a fast-paced environment.

Responsibilities

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Coordinate return shipments (e.g., create return labels).
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Continuous involvement and support with departmental process improvements
• Participate in business reviews with the customer.
• Work closely with operations to ensure program requirements are met.

Skills

Customer service

Microsoft Office

Excel

Education

High School Diploma

Job description

Arvato is seeking a Client Services Delivery Representative in Utah to manage customer accounts and ensure SLAs are met. You will prepare status reports, handle order management, and provide support to the Account Manager with data and problem-solving across domestic and international client bases.

The role requires at least two years of customer service experience, strong Excel skills, and the ability to thrive in a fast-paced environment. On-site in Utah with competitive benefits offered.