Client Services Specialist - Logistics & SLA Excellence

Bertelsmann-Jobs; Plainview (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Pay

401(k) match

Paid Time Off

Paid Holidays

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Training Opportunities

Job summary

Arvato is a leading global 3PL service provider in supply chain management and e-commerce, serving both international and domestic clients. The Client Services Representative will manage customer accounts, ensure SLA adherence, and support the Account Manager with data, advice, and problem-solving.

The role involves order management, inventory updates, and cross-functional collaboration across operations and purchasing teams.

Qualifications

• Two years of Customer Service Experience.
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required.
• High School Diploma or equivalent.
• Must display initiative and flexibility to work in a fast-paced, changing environment.

Responsibilities

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.

Job description

Arvato is a leading global 3PL service provider in supply chain management and e-commerce, serving both international and domestic clients. The Client Services Representative will manage customer accounts, ensure SLA adherence, and support the Account Manager with data, advice, and problem-solving.

The role involves order management, inventory updates, and cross-functional collaboration across operations and purchasing teams.