Customer Care & Loan Solutions Pro — Growth Path

Tower Loan; Columbus (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Performance bonuses

Referral bonuses

Charitable campaigns

Job summary

Tower Loan is hiring a Customer Service Representative to serve customers on-site in a fast-paced environment. You will build relationships, process payments, and promote financial solutions while supporting loan production and daily branch operations.

The role emphasizes cash handling, balance duties, and strong service focus, with opportunities for growth and leadership along a structured training path.

Qualifications

• High School Diploma or GED required.
• Must have a valid driver’s license and reliable vehicle.
• Cash handling, sales, or customer service experience preferred.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

Tower Loan is hiring a Customer Service Representative to serve customers on-site in a fast-paced environment. You will build relationships, process payments, and promote financial solutions while supporting loan production and daily branch operations.

The role emphasizes cash handling, balance duties, and strong service focus, with opportunities for growth and leadership along a structured training path.