Customer Care & Inside Sales Support (Flexible Hours)

Seiler Instrument Inc.; Wixom (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision & Dental plans

Parental & bonding leave

PTO

401(k) Matching

Tuition Reimbursement

9 paid holidays annually

1–2 company events yearly

Employee Assistance Program (EAP)

Flexible start/stop times

Profit Sharing

Job summary

Seiler Instrument & Mfg. Co., Inc. seeks a high-energy Customer Care Associate for its Wixom, MI office. You will support daily sales transactions, respond to customer inquiries by phone, email, and in person, and assist with inventory and order processing in the CRM system.

The role requires a high school diploma or GED and strong Excel/Word/Outlook skills, with a focus on accurate data entry and excellent customer service. Some lifting of 50 lbs may be needed.

Qualifications

• High school diploma or GED required.
• Experience in data entry and general administration preferred.
• Strong Excel/Word/Outlook skills and basic computer proficiency.

Responsibilities

• Assist daily sales transactions, coordinate/ document fulfillment for inside/outside sales.
• Respond to customer inquiries by phone, email, and written communications; follow up on requests.
• Handle inventory transactions, stock and on-hand counts; process materials per sales orders.
• Generate customer orders in the CRM system and assist with pre-sale surveying product assembly.

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

CRM system

Data entry

Job description

Seiler Instrument & Mfg. Co., Inc. seeks a high-energy Customer Care Associate for its Wixom, MI office. You will support daily sales transactions, respond to customer inquiries by phone, email, and in person, and assist with inventory and order processing in the CRM system.

The role requires a high school diploma or GED and strong Excel/Word/Outlook skills, with a focus on accurate data entry and excellent customer service. Some lifting of 50 lbs may be needed.