Showroom Customer Experience Specialist

Msisurfaces; Wixom (MI); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral bonuses

Paid Time Off

Medical, Dental, Vision Insurance

401(k) with company match

Disability insurance

Life Insurance

Tuition Reimbursement

Bonus/commission opportunities

Showroom product samples

Descripción de la vacante

MSI is seeking a Customer Service Representative to engage customers in person at the Wixom showroom and via phone and email. The role combines front-desk duties with order processing and logistics coordination to ensure a smooth customer experience.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and the ability to manage multiple tasks while maintaining accuracy. Bilingual Spanish is preferred.

Formación

• High School Diploma required; some college coursework preferred.
• Minimum of 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Attentive to customer needs and details.
• Proven ability to manage multiple tasks simultaneously.
• Goal-oriented with a focus on delivering excellent customer service.
• Strong math skills and the ability to perform quick calculations.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Bilingual (Spanish) preferred.

Responsabilidades

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom
• Address customer issues related to transactions, deliveries, and products
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Ensure showroom displays are maintained to the highest standards.
• Monitor stock levels to ensure efficient processing of customer orders.
• Support trade customers by understanding their project needs and recommending suitable MSI materials.
• Maintain marketing materials for easy customer access.
• Collaborate with Sales Representatives to keep account transactions and inventory up to date.
• Stay informed about company products and services.
• Perform additional duties as required.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Numerical ability

PC proficiency

MS Outlook

MS Word

MS Excel

Educación

High School Diploma

Some college coursework preferred

Herramientas

MS Outlook

MS Word

MS Excel

Descripción del empleo

MSI is seeking a Customer Service Representative to engage customers in person at the Wixom showroom and via phone and email. The role combines front-desk duties with order processing and logistics coordination to ensure a smooth customer experience.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and the ability to manage multiple tasks while maintaining accuracy. Bilingual Spanish is preferred.