Customer Care Associate

Seiler Instrument Inc.; Wixom (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision & Dental plans

Parental & bonding leave

PTO

401(k) Matching

Tuition Reimbursement

9 paid holidays annually

1–2 company events yearly

Employee Assistance Program (EAP)

Flexible start/stop times

Profit Sharing

Job summary

Seiler Instrument & Mfg. Co., Inc. seeks a high-energy Customer Care Associate for its Wixom, MI office. You will support daily sales transactions, respond to customer inquiries by phone, email, and in person, and assist with inventory and order processing in the CRM system.

The role requires a high school diploma or GED and strong Excel/Word/Outlook skills, with a focus on accurate data entry and excellent customer service. Some lifting of 50 lbs may be needed.

Qualifications

• High school diploma or GED required.
• Experience in data entry and general administration preferred.
• Strong Excel/Word/Outlook skills and basic computer proficiency.

Responsibilities

• Assist daily sales transactions, coordinate/ document fulfillment for inside/outside sales.
• Respond to customer inquiries by phone, email, and written communications; follow up on requests.
• Handle inventory transactions, stock and on-hand counts; process materials per sales orders.
• Generate customer orders in the CRM system and assist with pre-sale surveying product assembly.

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

CRM system

Data entry

Job description

Customer Care Associate# Customer Care AssociateDetroit - Wixom, MI 48393## OverviewLevelEntryPosition TypeFull TimeJob ShiftDayEducation LevelHigh School/GEDCategoryAdmin - Clerical## Description*Seiler Instrument & Mfg. Co., Inc., is seeking a high-energy and motivated Customer Service Representative in our Geospatial Division.* *This position is based at our Wixom, MI, office and is responsible for communications from the customer to the appropriate party.***Perks and Benefits:*** Medical, Vision, and Dental health plans* Parental and Bonding Leave* PTO* 401(k) Matching* Tuition ReimbursementHere at Seiler we are committed to not only manufacturing and selling the highest quality systems and utilizing modern techniques, but we are also committed to our employees’ well-being and happiness. In addition to the perks above we also offer:* 9 annual paid holidays* 1-2 free company events every summer* Employee Assistance Program (EAP)* Flexibility in start/stop time for most positions* Profit Sharing and ***More!*****Responsibilities include:*** Assisting with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.* Conducting customer service activities such as responding to customer inquiries, passing sales leads to appropriate sales reps, and following up on customer requests. Customer service will be provided by telephone communications, email and other computer communications and written documents as well as greeting and providing service to walk in customers.* Handling inventory transactions including stocking, storage, documentation, and monitoring on-hand count accuracy.* Gathering items for distribution, processing materials per sales order requirements, packaging, shipping, and receiving business items and inventory.* Administrative duties which include generating customer orders within our CRM system.* Assisting with configuring, charging and minor assembly of surveying products pre-sale.## Qualifications* High school diploma or GED required* Previous knowledge or experience in the survey and/or construction industry is a plus.* Experience in data entry and general administration is preferred* Candidates for this position must have working knowledge of Microsoft Excel, Word, and Outlook Basic computer proficiency (Word, Excel, etc.)* Must be comfortable with other computer systems including the internet and database programs* Candidates must be familiar with phone systems and should have a confident and consistent approach to customer contact.* Detail oriented and possess excellent customer service, organizational and communication skills. Good near vision is required* Must be able to lift and move 50 lbs, with or without assistance