Geospatial Customer Care Specialist

Seiler Instrument & Mfg. Co, Inc; Wixom (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

PTO

401(k) Matching

Tuition Reimbursement

9 annual paid holidays

Company events

Employee Assistance Program (EAP)

Profit Sharing

Job summary

Seiler Instrument & Mfg. Co, Inc. is seeking a high-energy Customer Service Representative for our Geospatial Division based in Wixom, MI.

This role involves handling customer communications by phone, email, and written documents, coordinating fulfillment, and supporting sales activities. The position requires strong Excel and Office skills, attention to detail, and the ability to work with CRM systems. A high school diploma or GED is required, with experience in surveying or construction

Qualifications

• Minimum high school diploma or GED.
• Prior experience in surveying or construction industry is a plus.
• Experience with data entry and general administration preferred.

Responsibilities

• Assist with daily sales transactions and fulfillment of inside/outside sales.
• Respond to customer inquiries via phone, email, and written communications; pass leads to sales reps.
• Greet walk-in customers and provide service.
• Manage inventory transactions and on-hand counts.
• Prepare materials for distribution and process sales orders in the CRM.
• Assist with configuring, charging, and minor assembly of surveying products pre-sale.

Skills

Customer service

Communication skills

Excel

Word

Outlook

Data entry

Attention to detail

Phone systems

Education

High school diploma or GED

Tools

CRM system

Database programs

Job description

Seiler Instrument & Mfg. Co, Inc. is seeking a high-energy Customer Service Representative for our Geospatial Division based in Wixom, MI.

This role involves handling customer communications by phone, email, and written documents, coordinating fulfillment, and supporting sales activities. The position requires strong Excel and Office skills, attention to detail, and the ability to work with CRM systems. A high school diploma or GED is required, with experience in surveying or construction