Customer Care Associate

Seiler Instrument & Mfg. Co, Inc; Wixom (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

PTO

401(k) Matching

Tuition Reimbursement

9 annual paid holidays

Company events

Employee Assistance Program (EAP)

Profit Sharing

Job summary

Seiler Instrument & Mfg. Co, Inc. is seeking a high-energy Customer Service Representative for our Geospatial Division based in Wixom, MI.

This role involves handling customer communications by phone, email, and written documents, coordinating fulfillment, and supporting sales activities. The position requires strong Excel and Office skills, attention to detail, and the ability to work with CRM systems. A high school diploma or GED is required, with experience in surveying or construction

Qualifications

• Minimum high school diploma or GED.
• Prior experience in surveying or construction industry is a plus.
• Experience with data entry and general administration preferred.

Responsibilities

• Assist with daily sales transactions and fulfillment of inside/outside sales.
• Respond to customer inquiries via phone, email, and written communications; pass leads to sales reps.
• Greet walk-in customers and provide service.
• Manage inventory transactions and on-hand counts.
• Prepare materials for distribution and process sales orders in the CRM.
• Assist with configuring, charging, and minor assembly of surveying products pre-sale.

Skills

Customer service

Communication skills

Excel

Word

Outlook

Data entry

Attention to detail

Phone systems

Education

High school diploma or GED

Tools

CRM system

Database programs

Job description

Seiler Instrument & Mfg. Co., Inc., is seeking a high-energy and motivated Customer Service Representative in our Geospatial Division. This position is based at our Wixom, MI, office and is responsible for communications from the customer to the appropriate party.Perks and Benefits:Medical, Vision, and Dental health plansParental and Bonding LeavePTO401(k) MatchingTuition ReimbursementHere at Seiler we are committed to not only manufacturing and selling the highest quality systems and utilizing modern techniques, but we are also committed to our employees’ well-being and happiness. In addition to the perks above we also offer:9 annual paid holidays1-2 free company events every summerEmployee Assistance Program (EAP)Flexibility in start/stop time for most positionsProfit Sharing and More!Responsibilities include:Assisting with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.Conducting customer service activities such as responding to customer inquiries, passing sales leads to appropriate sales reps, and following up on customer requests. Customer service will be provided by telephone communications, email and other computer communications and written documents as well as greeting and providing service to walk in customers.Handling inventory transactions including stocking, storage, documentation, and monitoring on-hand count accuracy.Gathering items for distribution, processing materials per sales order requirements, packaging, shipping, and receiving business items and inventory.Administrative duties which include generating customer orders within our CRM system.Assisting with configuring, charging and minor assembly of surveying products pre-sale.High school diploma or GED requiredPrevious knowledge or experience in the survey and/or construction industry is a plus.Experience in data entry and general administration is preferredCandidates for this position must have working knowledge of Microsoft Excel, Word, and Outlook Basic computer proficiency (Word, Excel, etc.)Must be comfortable with other computer systems including the internet and database programsCandidates must be familiar with phone systems and should have a confident and consistent approach to customer contact.Detail oriented and possess excellent customer service, organizational and communication skills. Good near vision is requiredMust be able to lift and move 50 lbs, with or without assistance