Inside Customer Success & Sales Support

Creston-Industrial-Sales; Grand Rapids (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance (ACA) assistance)

Dental insurance

Vision insurance

Life insurance

Short-term disability

401k retirement

Job summary

CRESTON INDUSTRIAL SALES in Grand Rapids, MI is seeking a Customer Service Associate to support the inside sales team, quote and process orders, and serve as the primary customer contact. You will utilize ERP and CRM systems to enter data and coordinate with outside sales to ensure satisfaction and timely delivery.

The role emphasizes product knowledge, accuracy, and proactive communication, with a full-time schedule of 40 hours per week and flexibility for extra hours as needed.

Qualifications

• High school education or equivalent
• Strong verbal and written communication skills
• Detail-oriented and well-organized
• Customer service skills
• Motivation and skills to make sales goals with prospecting and closing skills
• Technical understanding and ability to become expert on product and services
• Ability to build rapport and relationships
• Data entry skills
• Professionalism

Responsibilities

• Understand and achieve customer service objectives and goals
• Complete quotes and orders to meet customer needs
• Serve as primary point of contact for the customer and outside sales
• Utilize the company ERP and CRM systems and accurately enter and process data
• Work closely with outside sales reps to ensure complete customer satisfaction
• Support sales and customer service by building customer rapport, providing technical information and explanations, and preparing quotes
• Fill orders by transferring orders to fulfillment, creates necessary purchase orders, communicates the expected delivery date and explains stock-outs
• Identifies and performs problem-solving when issues arise and provides updates to customers
• Coordinates with internal departments such as finance, warehouse, and others
• Complies with customer records, pricing agreements, and contract documentation
• Tracks orders and quotes and ensures timely communication for on-time delivery of products
• Develops accounts by checking customer's buying history, suggesting related and new items, and explaining technical features
• Maintains and improves quality results by following standards and recommending improvements
• Handles and deescalates customer service concerns
• Updates job knowledge by studying new product descriptions and participates in educational opportunities
• Accomplishes department and organization goals by accepting ownership for new and different requests and exploring opportunities to add value to job.
• Participates in industry training classes to gain knowledge and develop best practices
• Perform other duties when necessary

Skills

Customer service

Communication

Attention to detail

Data entry

ERP systems

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

Job description

CRESTON INDUSTRIAL SALES in Grand Rapids, MI is seeking a Customer Service Associate to support the inside sales team, quote and process orders, and serve as the primary customer contact. You will utilize ERP and CRM systems to enter data and coordinate with outside sales to ensure satisfaction and timely delivery.

The role emphasizes product knowledge, accuracy, and proactive communication, with a full-time schedule of 40 hours per week and flexibility for extra hours as needed.