Showroom Customer Success Specialist

MSI; Wixom (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Bonuses

Paid Time Off

Insurance: Medical, Dental, Vision

401(k) with company match

Job summary

MSI is seeking an on-site Customer Service Representative in Wixom to engage customers by phone, email, and in person. You will guide showroom visitors, help select products, process orders, and coordinate deliveries with logistics teams.

You also maintain records, respond to inquiries, and support sales opportunities. The role emphasizes exceptional service, accurate data handling, and collaboration with Sales to keep inventory and accounts up to date.

Qualifications

• High School Diploma required; some college coursework preferred.
• Minimum of 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Attentive to customer needs and details.
• Proven ability to manage multiple tasks simultaneously.
• Goal-oriented with a focus on delivering excellent customer service.
• Strong math skills and the ability to perform quick calculations.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Bilingual (Spanish) preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom
• Address customer issues related to transactions, deliveries, and products
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Ensure showroom displays are maintained to the highest standards.
• Monitor stock levels to ensure efficient processing of customer orders.
• Support trade customers by understanding their project needs and recommending suitable MSI materials.
• Maintain marketing materials for easy customer access.
• Collaborate with Sales Representatives to keep account transactions and inventory up to date.
• Stay informed about company products and services.
• Perform additional duties as required.

Skills

Strong communication

Customer-focused

Multitasking

Detail-oriented

Math skills

Computer literacy

MS Outlook

MS Word

MS Excel

Bilingual Spanish

Education

High School Diploma

Some college coursework

Tools

MS Outlook

MS Word

MS Excel

Job description

MSI is seeking an on-site Customer Service Representative in Wixom to engage customers by phone, email, and in person. You will guide showroom visitors, help select products, process orders, and coordinate deliveries with logistics teams.

You also maintain records, respond to inquiries, and support sales opportunities. The role emphasizes exceptional service, accurate data handling, and collaboration with Sales to keep inventory and accounts up to date.