Customer Care Associate

SEILER INSTRUMENT & MANUFACTURING CO INC; Franklin (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) matching

Tuition reimbursement

Paid holidays

Company events

Employee Assistance Program (EAP)

Profit sharing

Job summary

Seiler Instrument & Mfg. Co., Inc. in Franklin, WI is seeking a high-energy Customer Service Representative for our Geospatial Division.

You will be the primary contact for customers, routing inquiries to the appropriate teams and supporting daily sales activities. Responsibilities include handling inbound calls, emails, walk-in customers, generating orders in CRM, coordinating fulfillment, and assisting with pre-sale product configurations.

Qualifications

• Customer service experience preferred.
• Experience supporting inside/outside sales is a plus.

Responsibilities

• Assist daily sales transactions and fulfill orders.
• Respond to customer inquiries via phone, email, and written communication.
• Handle inventory transactions and monitor on-hand counts.
• Process materials per sales order requirements and prepare shipments.
• Generate customer orders in CRM and support pre-sale surveying products.

Skills

Customer service

Sales support

CRM experience

Job description

Seiler Instrument & Mfg. Co., Inc., is seeking a high-energy and motivated Customer Service Representative in our Geospatial Division. This position is based at our Franklin, WI, office and is responsible for communications from the customer to the appropriate party.Perks and Benefits:Medical, Vision, and Dental health plansParental and Bonding LeavePTO401(k) MatchingTuition ReimbursementHere at Seiler we are committed to not only manufacturing and selling the highest quality systems and utilizing modern techniques, but we are also committed to our employees’ well-being and happiness. In addition to the perks above we also offer:9 annual paid holidays1-2 free company events every summerEmployee Assistance Program (EAP)Flexibility in start/stop time for most positionsProfit Sharing and More!Responsibilities include:Assisting with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.Conducting customer service activities such as responding to customer inquiries, passing sales leads to appropriate sales reps, and following up on customer requests. Customer service will be provided by telephone communications, email and other computer communications and written documents as well as greeting and providing service to walk in customers.Handling inventory transactions including stocking, storage, documentation, and monitoring on-hand count accuracy.Gathering items for distribution, processing materials per sales order requirements, packaging, shipping, and receiving business items and inventory.Administrative duties which include generating customer orders within our CRM system.Assisting with configuring, charging and minor assembly of surveying products pre-sale.Responsibilities include:Assisting with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.Conducting customer service activities such as responding to customer inquiries, passing sales leads to appropriate sales reps, and following up on customer requests. Customer service will be provided by telephone communications, email and other computer communications and written documents as well as greeting and providing service to walk in customers.Handling inventory transactions including stocking, storage, documentation, and monitoring on-hand count accuracy.Gathering items for distribution, processing materials per sales order requirements, packaging, shipping, and receiving business items and inventory.Administrative duties which include generating customer orders within our CRM system.Assisting with configuring, charging and minor assembly of surveying products pre-sale.