Customer Care & Inside Sales Specialist (On-site)

DCC Propane, LLC; Fairbury (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

401(k) with company match

Paid Time Off plus holidays

Job summary

DCC Propane, LLC, a division of DCC plc, seeks a customer service oriented inside sales professional in Illinois. The role focuses on providing product and service information confidently, with opportunities to upsell, and acting as the primary liaison between customers and the service team.

You will handle phone and in-person inquiries, process transactions, maintain records, assist with billing, and coordinate service needs while ensuring accuracy and safety.

Qualifications

• High school diploma or GED required.
• Minimum 3 years in an office environment preferred.
• Customer service or inside sales experience preferred.

Responsibilities

• Provide exceptional customer service via phone and in person.
• Resolve or elevate inquiries and complaints as needed.
• Process counter transactions and payments; maintain customer accounts.

Skills

Customer service

Organizational skills

Communication skills

Phone skills

Independent work

Time management

Team collaboration

Safety awareness

Professional image

Customer record accuracy

Education

High school diploma / GED

Tools

MS Office

Job description

DCC Propane, LLC, a division of DCC plc, seeks a customer service oriented inside sales professional in Illinois. The role focuses on providing product and service information confidently, with opportunities to upsell, and acting as the primary liaison between customers and the service team.

You will handle phone and in-person inquiries, process transactions, maintain records, assist with billing, and coordinate service needs while ensuring accuracy and safety.