Customer Care & Solutions Specialist

DCC Propane, LLC; Tennessee; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

401(k) with company match

Paid Time Off plus holidays

Job summary

DCC Propane, LLC is seeking a customer-focused professional in Tennessee to provide service information, upsell where appropriate, and coordinate activities with the service team to ensure safe, timely responses.

You will handle phone and in-person interactions, process transactions, update records, and assist with billing inquiries. The role requires organization, reliability, and the ability to work in a fast-paced environment with a strong safety culture.

Qualifications

• High school diploma or GED is required.
• Minimum of 3 years of experience in an office environment.
• Customer service or inside sales experience preferred.
• Strong data entry and attention to detail.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or escalate customer inquiries and/or complaints as needed.
• Process counter transactions.
• Document and update customer records based on interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or billing inquiries as assigned.
• Maintain and manage parts inventory.
• Ensure paperwork is complete and submitted in a timely manner.

Skills

Customer service

Phone skills

Time management

Communication

Reliability

Education

High school diploma / GED

Tools

MS Office

Job description

DCC Propane, LLC is seeking a customer-focused professional in Tennessee to provide service information, upsell where appropriate, and coordinate activities with the service team to ensure safe, timely responses.

You will handle phone and in-person interactions, process transactions, update records, and assist with billing inquiries. The role requires organization, reliability, and the ability to work in a fast-paced environment with a strong safety culture.