Customer Care & Inside Sales Specialist

DCC Propane, LLC; Cleveland (TN); On-site; USD 32,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Vision & Dental

401(k) with company match

Paid time off

Holiday pay

Job summary

DCC Propane, LLC in Cleveland, Ohio is seeking a customer service representative to provide outstanding service and act as the primary liaison between customers and the service team. You will handle inquiries, process transactions, update records, collect payments, and support light office tasks, with a focus on safety and accuracy.

This role requires a high school diploma, at least 3 years in an office setting, strong data entry, and the ability to work in a fast-paced environment while

Qualifications

• High school diploma or GED is required.
• Minimum of 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or escalate customer inquiries and/or complaints as needed.
• Process counter transactions.
• Document and update customer records based upon interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or billing inquiries as assigned.
• Strong data entry and attention to detail are required.
• Maintain professionalism and confidentiality at all times.
• Attend safety meetings and training.

Skills

Customer service

Phone skills

Data entry

Time management

Independent work

Attention to detail

Education

High school diploma / GED

Tools

MS Office

Job description

DCC Propane, LLC in Cleveland, Ohio is seeking a customer service representative to provide outstanding service and act as the primary liaison between customers and the service team. You will handle inquiries, process transactions, update records, collect payments, and support light office tasks, with a focus on safety and accuracy.

This role requires a high school diploma, at least 3 years in an office setting, strong data entry, and the ability to work in a fast-paced environment while