Customer Care & Growth Specialist (Loans)

Tower Loan; Carthage (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and Dental

Vision

Employee Assistance Program

Life Insurance

401(k) Match

Paid Time Off

Paid Holidays

Annual Raises and Bonuses

Monthly Incentive

Employee Referral Bonuses

Charitable Campaigns

Job summary

Tower Loan is seeking a Customer Service Representative in Carthage, MO. You will be at the heart of our team, delivering exceptional service, processing payments, and guiding customers to suitable financial solutions.

This full-time role emphasizes accuracy, relationship-building, and consistent performance. The position offers a Monday–Friday schedule on-site, competitive pay with incentives, and a comprehensive benefits package designed to support health, retirement, and time off.

Qualifications

• Required: High School Diploma or GED.
• Preferred: Cash Handling, Sales, or Customer Service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities, including checking branch mail and filing.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer Service

Cash Handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative in Carthage, MO. You will be at the heart of our team, delivering exceptional service, processing payments, and guiding customers to suitable financial solutions.

This full-time role emphasizes accuracy, relationship-building, and consistent performance. The position offers a Monday–Friday schedule on-site, competitive pay with incentives, and a comprehensive benefits package designed to support health, retirement, and time off.