Customer Service Specialist — Growth & Benefits

Tower Loan; Sedalia (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health and well-being benefits

401(k) match

Paid time off

Paid holidays

Annual raises

Performance bonuses

Employee referral bonuses

Charitable campaigns

Job summary

Tower Loan seeks a Customer Service Representative in Sedalia, MO. This on-site full-time role centers on delivering exceptional customer service, processing payments, and promoting loan solutions to customers in a fast-paced environment.

The CSR will balance cash, handle deposits, and assist with loan applications while supporting daily branch operations. A high school diploma and reliable transportation are required.

Qualifications

• High School Diploma or GED required.
• Valid driver's license and reliable vehicle required.
• Experience in cash handling, sales, or customer service preferred.

Responsibilities

• Cultivate strong customer relationships with excellent service.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain cash drawers and assist with deposits.
• Process loan applications and collect payments due.
• Perform office tasks: mail, filing, and supplies.
• Support branch operations as needed.

Skills

Customer service

Cash handling

Sales

Education

High school diploma or GED

Job description

Tower Loan seeks a Customer Service Representative in Sedalia, MO. This on-site full-time role centers on delivering exceptional customer service, processing payments, and promoting loan solutions to customers in a fast-paced environment.

The CSR will balance cash, handle deposits, and assist with loan applications while supporting daily branch operations. A high school diploma and reliable transportation are required.