Customer Care Dispatcher: Inbound Support & Fleet Dispatch

Globe Parking Inc.; Coraopolis (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A transportation service provider is seeking a Customer Service Representative to join their team in Coraopolis. In this role, you will manage inbound calls, identify customer needs, and dispatch van services to enhance customer satisfaction. Ideal candidates will be friendly, detail-oriented, and have strong communication skills. Previous experience is preferred, and you will need to be comfortable using customer management software.

Qualifications

• High school diploma or GED is required.
• Previous experience in customer service preferred.
• Ability to remain calm under pressure.

Responsibilities

• Handle a high volume of inbound calls.
• Collect information and provide solutions to customer issues.
• Dispatch fleet of vans to customer locations.

Skills

Friendly demeanor

Computer skills

Team player

Calm under pressure

Excellent communication skills

Education

High school diploma/GED

Tools

Customer management software

Job description

A transportation service provider is seeking a Customer Service Representative to join their team in Coraopolis. In this role, you will manage inbound calls, identify customer needs, and dispatch van services to enhance customer satisfaction. Ideal candidates will be friendly, detail-oriented, and have strong communication skills. Previous experience is preferred, and you will need to be comfortable using customer management software.