Customer Service Representative

Globe Parking Inc.; Coraopolis (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A transportation service provider is seeking a Customer Service Representative to join their team in Coraopolis. In this role, you will manage inbound calls, identify customer needs, and dispatch van services to enhance customer satisfaction. Ideal candidates will be friendly, detail-oriented, and have strong communication skills. Previous experience is preferred, and you will need to be comfortable using customer management software.

Qualifications

• High school diploma or GED is required.
• Previous experience in customer service preferred.
• Ability to remain calm under pressure.

Responsibilities

• Handle a high volume of inbound calls.
• Collect information and provide solutions to customer issues.
• Dispatch fleet of vans to customer locations.

Skills

Friendly demeanor

Computer skills

Team player

Calm under pressure

Excellent communication skills

Education

High school diploma/GED

Tools

Customer management software

Job description

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, dispatch our van fleet, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy ,a team player, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customer

Dispatch our fleet of vans from our office to Pittsburgh International Airport, to scheduled hotel pick ups, and customers prompt pick up upon return.

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively