Onsite Dispatch & Customer Care Specialist

NOW Courier Inc.; Indianapolis (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health care

401k/profit sharing

Paid time off

Job summary

A logistics company is seeking a detail-oriented Customer Service Dispatcher in Indianapolis, Indiana. This role plays a crucial part in ensuring drivers are coordinated and customers are informed. The dispatcher will handle customer inquiries, monitor delivery activities, and provide onsite support. The ideal candidate has a high school diploma with at least two years of experience in logistics or dispatch. This position offers competitive benefits and a supportive work environment.

Qualifications

• Must have a High School Diploma or G.E.D.
• Two years of experience and/or training in logistics or dispatching.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries related to deliveries and service issues.
• Serve as the primary contact for drivers, providing updates and support.
• Monitor order activity and ensure timely deliveries.

Skills

Experience in dispatching (trucking or logistics preferred)

Proficiency with dispatch/tracking software and Microsoft Office

Analytical skills and problem-solving ability

Strong initiative and attention to detail

Education

High School Diploma or G.E.D.

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

A logistics company is seeking a detail-oriented Customer Service Dispatcher in Indianapolis, Indiana. This role plays a crucial part in ensuring drivers are coordinated and customers are informed. The dispatcher will handle customer inquiries, monitor delivery activities, and provide onsite support. The ideal candidate has a high school diploma with at least two years of experience in logistics or dispatch. This position offers competitive benefits and a supportive work environment.